Refund policy

Our Commitment 

At Starseed, we want you to feel confident and aligned with your purchase. Because each piece is handcrafted and infused with meaning, we do not offer refunds. However, we provide fair exchange and store credit options to protect both our customers and our small business.

Exchanges

• Items may be exchanged for another item of the same price category (e.g., a bracelet may be exchanged only for another bracelet of equal value; a necklace may be exchanged only for another necklace of equal value).
• Exchanges are only accepted if the item is unused, in its original packaging, and returned within 14 days of delivery.
• Customers are responsible for the shipping costs of sending the item back and receiving the exchanged item.

Store Credit

• If you prefer, we offer store credit equivalent to the price of the item purchased.
• Store credit does not include shipping costs or cart discounts applied at checkout. • Store credit will be issued in the form of a code usable on future purchases.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery at info@starseed.com.co.
• We will gladly replace the item or issue store credit.
• Please include photos of the damaged/defective item with your email to help us process your request quickly.

Important Notes

• We do not accept returns or exchanges for items that are used, worn, or damaged by the customer.
• Refunds for 'change of mind' are not available.